Services · Verbal & non-verbal communication
Workshops
Training that sharpens how you speak, present and persuade — because 93% of communication is non-verbal.
The power of words
Verbal communication is anything that relates to human language — the voice, intonation, pronunciation and a specific vocabulary, expressed orally or in writing, including signs or coded information depending on the situation. These forms allow individuals and groups to communicate, listen and understand each other, in both personal and professional contexts.
What is non-verbal communication?
Non-verbal communication refers to how we convey information about our emotions, needs, intentions, attitudes and thoughts without using verbal language: behaviour, posture, mimics, facial expressions, use of space, the colours we wear. Many signals are sent consciously or unconsciously by one person and felt by another — and this is what makes the difference in decision-making.
The 3V rule
Research by Professor Albert Mehrabian concludes that 93% of communication is non-verbal. It shows that 38% is vocal (based on intonation and the sound of voice) and 55% is visual (based on facial expressions and body language) — so we cannot underestimate the importance of this form of communication.
The power of posture
With 93% of communication weighted by the non-verbal, it is important to learn how to deconstruct it and communicate effectively. We would be proud to work with you 1:1 or in a group to help you master your verbal and non-verbal skills, overcome internal obstacles, develop better communication with your team and clients, and become a master storyteller.